Privacy Policy

Last Updated: January 1, 2024

Maxi Clean NC operates the website www.maxicleannc.com and provide pressure washing, soft washing, and exterior cleaning services in the Charlotte, North Carolina metropolitan area.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site or services and the choices you have associated with that data.

We use your data to provide and improve our services. By using our Site or hiring us for a service, you agree to the collection and use of information in accordance with this policy.

1. Information Collection And Use

We collect several different types of information for various purposes to provide and improve our service to you.

Types of Data Collected

· Personal Data: While using our Site or requesting a quote, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

· Email address

· First name and last name

· Phone number

· Address, State, Province, ZIP/Postal code, City (Physical property address)

· Billing information (processed securely via third-party payment processors; we do not store credit card details on our servers)

· Usage Data: We may also collect information on how the Site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

· Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

Maxi Clean NC uses the collected data for various purposes:

· To provide and maintain our service (scheduling your pressure washing job)

· To notify you about changes to our service

· To allow you to participate in interactive features of our Site when you choose to do so

· To provide customer support

· To gather analysis or valuable information so that we can improve our Site and services

· To monitor the usage of our Site

· To detect, prevent and address technical issues

· To provide you with news, special offers, and general information about other services we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information

3. Legal Basis for Processing Personal Data (Under GDPR/Cookies)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information we collect and the specific context in which we collect it. However, as we primarily operate in North Carolina, most of our users are based in the USA.

4. Retention of Data

Maxi Clean NC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

5. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

6. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

· To comply with a legal obligation (e.g., a subpoena from a court in Mecklenburg County)

· To protect and defend the rights or property of Maxi Clean NC

· To prevent or investigate possible wrongdoing in connection with the Service

· To protect the personal safety of users of the Service or the public

· To protect against legal liability

7. Service Providers and Third Parties

We may employ third party companies and individuals to facilitate our business ("Service Providers"), to provide the service on our behalf, to perform Site-related services or to assist us in analyzing how our Site is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

· Analytics: We may use third-party Service Providers to monitor and analyze the use of our Site (e.g., Google Analytics).

· Payment Processors: We utilize third-party payment processors (e.g., Square, Stripe, PayPal, or bank card terminals) for billing. We do not store your credit card information on our internal servers.

· Marketing & Scheduling: We may use third-party tools for SMS/text communication, email marketing, and appointment scheduling.

8. Your Rights Under North Carolina and US Law

Depending on your location, you may have the following data protection rights:

· California Online Privacy Protection Act (CalOPPA): While we are in NC, our website can be accessed by California residents. We do not distribute your personal information to outside parties without your consent. We permit users to visit our Site anonymously. Our Privacy Policy link includes the word "Privacy" and is easily found on our homepage. You will be notified of any Privacy Policy changes on this page.

· Notice at Collection: At or before the point of collection of personal information (via our quote forms), we notify you of the categories of personal information collected and the purposes for which they will be used.

· "Do Not Track" Signals: We support Do Not Track ("DNT") browser settings. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.

· North Carolina Identity Theft Protection Act: We take reasonable steps to safeguard your personal information from unauthorized access or use.

9. SMS/Text Marketing and Communications

If you opt-in to receive SMS or text messages from Maxi Clean NC (e.g., for appointment reminders or marketing), you agree to receive recurring messages. Message and data rates may apply. You can opt-out at any time by replying "STOP" to any text message you receive from us.

10. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

11. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

12. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.